Jackery Explorer 500 Review: Best Portable Solar Generator. 500w solar generator * KYOKUSHO.COM

Jackery Explorer 500 Review: Best Portable Solar Generator?

Jackery invented lithium portable power stations, and the Explorer 500 is one of their best selling portable power stations. But is it really worth buying for all campers out there?

I love camping. Whether it’s at festivals, campsites, or the middle of nowhere, I love to just get in my car and go explore the great outdoors.

With that said, I still love my digital comforts. After a long day of looking at nature, I want to watch some shows on my tablet or play some music on my Bluetooth speakers.

Last time I checked, Mother Nature doesn’t have outlets on the side of trees, so I needed to find a decent portable power station — preferably one that was environmentally friendly.

After a couple of misfires, I eventually got my hands on the Jackery Explorer 500 and was able to try it out.

What Is The Jackery Explorer 500?

The Jackery Explorer 500 portable power station that can store and deliver electricity as per your need. While we label them as solar generators sometimes, it can’t generate electricity.

This mini power station is great for — camping, exploring, and living off-the-grid, or during power outages at home caused by natural disasters and extreme weather conditions. In short, this could be the best (at least one of the best) portable solar generators for RV.

It has multiple outlets to power a range of devices, as well as a 2-inch LCD display that tells you exactly how full the battery is.

You can charge the Jackery Explorer 500 portable power station either from a household power outlet, your car’s cigarette lighter charger, or through solar panels.

Obviously, here at GreenCitizen, we would suggest using solar panels to be more environmentally friendly.

Jackery actually makes their own to go along with this power station — the foldable SolarSaga 100W Solar Panel Kit.

The Jackery Explorer 500 portable power station comes with:

As you can see, the Jackery power station has over 500W of power capacity and gives you multiple options for power outlets of different types.

What Can The Jackery Explorer Power?

As the name suggests, the Explorer 500 has 500 watts of power, which means it’s best for powering smaller devices like cell phones, cameras, laptops, and small TVs.

The device you’re using must draw 500W or less (you can find this information on the cable).

Also, the Explorer 500 will automatically shut off if you try to plug in a device that draws more than 500W, such as a hairdryer or an electric kettle.

Usually, if an appliance heats itself up quickly, like a coffee maker or a toaster, then it probably uses more than 500W of power.

How Do You Charge A Jackery Portable Power Station?

There are 3 ways to charge the Jackery Explorer 500 —

The 500 comes with cables for household charging and car charging, but you need to buy solar panels separately if you’re going to go down the green route.

How Long Does It Take A Jackery To Charge?

How long it takes this power station to charge depends on the charging method you’re using.

So, I’ll break it up into the 3 main charging methods and how fast they work:

How Do You Keep Track Of The Jackery Explorer 500’s Charge?

The Explorer 500 comes complete with one 2-inch backlit digital display that tells you the battery percentage, the input/output in watts, and the battery temperature.

Jackery Explorer 500 Benefits

Plugs In Multiple Devices Simultaneously

The Explorer 500 has multiple outlets and USB ports, so it’s possible to charge several smaller devices at the same time depending on the power connections they require.

I love this because I can just charge my phone and tablet with the USB slots while charging my laptop via the 110V AC outlet. I can leave them all charging in my tent, go for a long walk, and then return to find them all fully charged (or near enough).

This is also useful in case of an emergency during a power outage or natural disaster. That’s when I would need to charge several electronic devices at once so I can quickly ask for help if I need to. It’s a lifesaving feature, really.

Operates In High Temperature

The Explorer 500 can operate safely between the temperatures of 32-104°F (0-40°C), so it’s able to withstand the heat on very sunny days.

If you live in a hotter part of the country, it’s essential to find a portable power station that won’t die on you when the heat gets intense.

This is an important consideration these days especially with climate change, where wildfires and heat waves in many areas have become almost like a way of life for some people.

The Explorer even has low-power cooling fans that kick in when things get heated. What’s great is they’re very quiet, so they won’t disturb your peace while you’re communing with nature or just trying to get a respite from the heat.

Eco-Friendly Option

One of the best things about the Explorer is that you can charge it with solar panels.

Best to use the Jackery SolarSaga 100W foldable solar panel kit to charge the power station without burning any fossil fuels in the process.

In full sunlight, it takes around 16 hours for a full charge that doesn’t harm the environment.

For quicker charging option, you can connect multiple solar panels. If you’re an avid camper, you can get a portable solar panel too.

Compact Size and Portability

I don’t know if you’ve ever tried to take a generator camping with you, but it’s a pain in the butt.

They’re huge, heavy, and messy.

While it produces less power, it’s quite small and compact — just about the size of a handheld radio. It’s also fairly lightweight, coming in just below 14 lb, so it’s not too difficult to carry around with you in your backpack.

This also means that you can easily pack it up if you would need to, say, evacuate during an emergency or natural disaster and you need to bring backup power with you.

Built-in High Quality LED Flashlight

This power station comes with a built-in LED flashlight on the side.

This is perfect if you’re walking around late at night and your headlamp fails on you or your flashlight dies down.

It’s by no means the strongest beam of light in the world. But I’ve had it on for 12 hours straight without draining the battery by even 1%.

It’s nice to know I’ve always got a backup light source in the woods or during a blackout with this.

Digital Display Shows You The Charge

Have you ever used those portable power stations where you only have a few little blinking lights to tell you how much juice is left inside the battery?

They’re incredibly annoying and vague.

However, the Explorer 500 tells you exactly what percentage of your battery is left.

This means you’re never left in the dark wondering when your laptop or TV will shut off.

Jackery Explorer 500 Shortfalls

While I do really like this power station, there are a few downsides that need to be addressed.

For example, I have a couple of USB-C devices that I would like to charge, but the 500 only has regular USB slots, no USB-C slot! It would be nice to see some more modern connection options from this company in the future.

This power station also isn’t waterproof, so you need to be careful if you’re using this in a rainy climate. To be fair, a lot of these power stations aren’t waterproof, but it’s something you need to keep in mind.

Lastly, the little digital display turns off its backlight automatically after a few seconds.

While I understand it’s saving energy, it can be frustrating because I must physically walk over to the battery and light the screen up when I want to check the battery percentage level. Not ideal.

Other People’s Thoughts on Solar Generators Jackery

Now, I’m just one guy with his own opinions. However, many people have tried the Explorer 500 with different levels of satisfaction, including some of my own friends. Here are some other people’s thoughts:

The Explorer 500 is an excellent portable power station that’s at least 100 cheaper than the equivalent product from Goal Zero, the Yeti 500x.

Dan Carr, Writer at Shutter Muse

The Jackery Explorer 500 is a solid, well-designed product. The unit is rugged and compact with nothing on the exterior to break off or catch on nearby objects. The display shows charge level, charging wattage, and use wattage, all very handy.

El Cid, Jackery Explorer User

We like and recommend the Explorer 500 for homeowners that want a backup battery in case of power outages, and/or people that go camping on the weekends and need to be able to use a CPAP machine, laptop, or other small electronics.

Jesse, Co-Owner at The Camping Nerd

Everything works flawlessly (granted, I’ve only used for less than 6 hours), but the high-pitched whine from using the AC output is impossible to ignore.

Christopher, Jackery Explorer User

The 500 isn’t large enough to power all the components of an RV for very long. However, if you’re just looking to get away for the weekend or can stand to live full time with minimal power requirements, this can be a great option for you.

Ben Meag, Explorers at The Wild Drive

Things To Consider Before Buying A Portable Solar Generator

What Power Capacity And Wattage Do You Require?

The first thing you need to consider is how many watts you need. The amount of power that a portable power station can hold is usually measured in watts (W).

The more watts a power station has, the more electricity it is able to supply you with.

You need to take a look at your electrical devices and figure out how much power you need, whether you’re going to be using it for camping or as backup power at home in case of emergencies.

For example, a 500W power station (like the Jackery) gives you approximately 50 smartphone charges and 20 tablet charges, depending on the size.

Some electrical appliances, like hairdryers, draw a lot of power and may not work when plugged into power stations with lower power capacities.

Do You Have The Right Solar Panels?

If you’re going to charge your power portable battery with solar panels, you need to make sure that the solar panel kit is compatible with the power station you’re using.

Most campers and explorers use 100W solar panel kits that are designed to charge solar power stations.

Do You Need To Charge Multiple Devices At Once?

Some portable power stations have a limited number of inputs and outlets, so you may only be able to charge one device at a time depending on the type of power connection you need.

If you need to charge or power multiple 110V AC devices at once but your power station only has one 110V AC outlet, then you’re out of luck.

Are You Clumsy Or Heavy-Handed?

Many portable power station devices are designed to be housed in lightweight materials like plastic, as this reduces their overall weight (which is often necessary when camping).

However, the lighter your power station is, the easier it will be to damage.

If you’re clumsy or prone to throwing things around haphazardly, you could damage your power station.

FAQ

How long does a portable power station last?

The life of power station batteries depends on its wattage, capacity, and what you’re using it for. If you’re looking to use a few basic things such as a small TV, a couple of lights, and charge your electronic devices, you’re usually looking at around 4-8 hours of battery life.

Who owns Jackery?

Jackery is owned by a former Silicon Valley Apple Engineer who worked on designing batteries for Apple smartphones. They launched the company in 2012 and by 2015 the company sold the world’s first Lithium Power Station.

Is Jackery a lithium battery?

Yes, all Jackery power products use lithium batteries because they’re lightweight and can hold a lot of charge. They were actually the first company to produce off-grid lithium batteries back in 2015.

Can I take a Jackery on a plane?

Generally speaking, you can take Jackerys on planes so long as they’re in your carry-on bag and not your checked luggage. However, there are conflicting reports of some people having their devices confiscated by airport security, so do your research for the regions you’re traveling to and from.

How does a portable power station work?

A portable power station works by taking in energy, storing it, and then allowing you to plug in appliances or charge electronic devices with the stored energy. The devices can usually be charged via a home AC outlet, a car charger, or specialized solar panels.

Can Jackery 500 power a mini fridge?

Yes, this generator from Jackery can power a common mini fridge.

The Jackery Explorer 500: Should You Buy It?

If you’re a casual camper or you just like the idea of having backup energy in your home when a power cut hits, then I would recommend you try the Jackery Explorer 500.

However, if 500W just isn’t enough juice for you, you could try the Jackery Explorer 1000 instead for twice the wattage.

I’ve had a lot of problems with small power stations that don’t give you much information to work with, so I was really happy when I found the Explorer.

Now I know exactly where I’m up to with my battery life and the input/output display means I don’t have to worry that I’m pushing it too hard with the wattage.

Next time you’re going camping or experiencing a blackout, I’d recommend using an Explorer 500.

THE JACKERY EXPLORER 500

Joseph Hallas

Joe is passionate about environmentalism and the effect it has on our planet. He’s been a vegetarian for 10 years and is very strict about recycling in his apartment. As well as writing, he likes to spend time singing, playing the guitar, and defending pineapple on pizza.

14 Комментарии и мнения владельцев on “ Jackery Explorer 500 Review: Best Portable Solar Generator? ”

When you think about camping and you’re gonna go out there on a consistent basis. Do you want to have dependable power for your RV? Then a small portable generator like a Honda EU2200i will last you a lifetime, and you can also converted to either gas or propane tank! Where, with any of these battery supported solar generators you can only recharge them 500 times. Then your investment is gone. If you only plan on camping, or using it maybe a couple dozen times a year well then maybe you’d get 20yrs use, but they are so new on the market. No one knows how long they will really last. Same goes for Goal Zero. And another thing one and thing is by American, we’re goal zero is made in America, and Jackery is manufactured in The Peoples Republic of China. Which more Americans should be thinking about, we will eventually be at war with them over Taiwans sovereignty, the whole world is heating up, so one must prepare for it. Your best bet is to have both solar back up generator and solar panels, and a convertible, gas generator you can run on propane, and some of them offer conversions to run off of natural gas from your home

I have one of these with the solar panels. The fan kicks in every couple of minutes on anything drawing 25 watts and above and permanently on anything above around 75 watts and its not a quiet fan. I’ve contacted Jackery about this but so far I’ve just been passed from pillar to post despite doing everything they asked, resetting, sending them videos etc. I’m fairly certain the fan shouldn’t be coming on as it does and I’d quite like them to fix it, they were quick enough to take my money. It does the same regardless of ambient temperature.

Definitely, I am going to buy a new one. Love this review

See Devil 500W Solar Generator Combo

804.99

Includes Manufacturer Warranty

See Devil 500W Solar Generator Combo

The 500W Solar Generator Combo from See Devil is a versatile and reliable power solution that can meet all your energy needs. This generator combo is perfect for outdoor activities, emergency backup power, and off-grid living. It includes a 500W solar generator with a built-in MPPT charge controller and a 100Ah lithium-ion battery, which can be recharged by solar panels, AC power, or a car charger.

The generator combo features multiple AC outlets, DC outlets, and USB ports, allowing you to power a wide range of devices simultaneously. It can power appliances like refrigerators, fans, TVs, and laptops, making it an ideal choice for camping, tailgating, and RV trips. The LCD display screen shows you the battery level, charging status, and output power, making it easy to monitor and control the generator.

The 500W Solar Generator Combo is also designed with safety in mind. It features over-voltage, over-load, and over-temperature protection, ensuring that your devices are safe from any potential damage. Its compact size and lightweight design make it easy to transport, and the rugged exterior can withstand harsh weather conditions.

We offer FREE SHIPPING!

See Devil 500W Solar Generator Combo Includes:

500W 560Wh Portable Power Station

19V 3.78A AC Power Adapter Charger

Cigarette Lighter Charger

1x DC5521 to DC5521 Power Cable

2-Year Warranty Expert Customer Service

500W Solar Generator Combo Specifications:

Number of ports

13 (9 on PPS 4 on Solar Panels)

Battery Capacity

560Wh Lithium-Ion 21.6V DC 26Ah

Battery Cycle Life

AC Output Waveform

AC Output Power

AC Output Voltage

AC Output Socket

DC Output 1

DC Output 2

Cigarette Lighter Socket Regulated 12V 10A

USB-A QC3.0 18W (x2) / USB-C PD3.0 60W (x2)

AC Charging Input

AC 100~240V to DC 24V (5A Adapter)

Solar Panel Input

Multi-Safety Protection

Battery Management System

LCD Display Function

Operating Temperature

Pass-Through Charging

Warranty Period

Order Confirmation:

The moment you place your order you will receive order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.

As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will reach out to you via e-mail or phone to see if alternate arrangements can be made. We do accept back orders, but you must confirm to us you want to keep it.

If your item(s) are available for immediate shipment we will process the charges and get to work preparing your order for shipment as soon as we can.

Order Shipment:

If your order is in stock, we will process the charges to your credit card it will ship within seven business days from the date of your order.

An order is considered shipped the moment we send you an email or SMS with the tracking information. We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. Check the spam folder in case the email goes there.

From brand to brand shipping times may vary. However, if in stock, your order will most likely be at your place between 5 to 14 days after you placed it.

If you do not receive shipping confirmation from us within six business days of your order feel free to follow up with us at info@offroadtents.com

For more information on shipping times, fees and such, please CLICK HERE and scroll down to the Shipping section.

Damages:

What To Do Before Accepting Shipment?

Please inspect your package for damage prior to signing for it. Off Road Tents takes pride in its products and packaging. Every item that we ship out is properly classified, packaged, marked and labeled. Also each package is in the proper condition for transportation according to applicable regulations of the U.S. Department of Transportation and/or international agencies.

If a package shipped ground it’ll be dropped off at your front door. If you can see the box IS damaged, please contact us immediately at: info@offroadtents.com or call us at 844-200-3979. We will need pictures of the box. Don’t open it, don’t install or use the item. Send images, we will proceed with solving the issue.

If you ordered a roof top tent, a trailer, a drawer kit, a cargo carrier or an oversized rack, then you will need to sign off the item, or refuse it before you can have it.

Once your order is signed for at the delivery point, the package becomes your property and thus, our liability ends as far as shipping damage is concerned.

Help protect yourself from loss or damage, or an uncomfortably painful claims process by:

Before Signing for your order, inspect the box or boxes for freight loss or damage. Red flags are BIG punctures or any sign of forklift damage or clear negligence by the carrier.

If any of the product(s) appear to be damaged or crushed do not accept delivery. Make sure the damages are CONSIDERABLE, and noticeable.

Small tears to the boxes can happen and might not compromise the tent or package, meaning you can accept small tears that don’t show clear damage, and are a simple result of being moved around by a few people and trucks.

Big tears, dents or signs of clear mistreating the packages shouldn’t be accepted (Refer to Images 1 2 above for reference). Take pictures of the damages from all possible angles. Then, REFUSE the shipment, note the refusal for damages in the document the driver will give you and it will be sent back for processing.

It is extremely important that you inspect the box and item for damage BEFORE you sign to receive it. Please take photos of the box on the pallet exactly as it arrives. Please note, the driver will not help with damage inspection. IF you see clear and noticeable damage to your item, please take pictures of the damage and REFUSE the delivery. That way the carrier will send it back and we’ll process a new shipment for you.

Get a copy or take a picture of the signed delivery receipt that shows the freight loss or damage notation. BE REMINDED, drivers will try to bully you into accepting a delivery, but if the item is clearly damaged, REFUSE IT.

Drivers and carriers might try to re-deliver the same exact item the next day, if they do, REFUSE it once again, and follow the same procedure.

If you have any doubt, questions or anything, contact Off Road Tents immediately at 1.844.200.3979 or info@offroadtents.com. Even when you have the item right there in front of you, make the driver wait and call us, we will ask you for pictures of the item, and we will help you inspect it and determine if it should be refused or not.

If you accept a damaged delivery, and/or there is freight loss and/or the damage is not noted at the time of delivery, Off Road Tents cannot be held liable for any replacement costs related to the shipment. Protect yourself from this by examining before you sign.

Shipping Protection With ShipTection:

Off Road Tents is proud to partner with ShipTection. a leader in package protection and tracking solutions. By selecting ShipTection at checkout your order will be protected from damage, loss, or theft.

TERMS AND CONDITIONS APPLY. Read the terms and conditions of the service HERE.

Purchased ShipTection and need to file a claim? Write us an email at: claims@offroadtents.com

Have more questions about ShipTection, click HERE to see the FAQS.

Frequently Asked Questions

At Off Road Tents we have the goal to make sure you are as satisfied as you can with your order. We understand we are in an industry where products can be technical, where the items you purchase can be a big investment, and often lead times can be long. Therefore, here’s an FAQ page with important information that hopefully will answer all your questions.

Still, if you can’t find what you’re looking for in here, send us an email at: info@offroadtents.com or even better, call us at: 844-200-3979.

For the sake of making it all easier, we’ll break this down into sections (click to jump to each section):

Let’s begin with the first of these topics.

Shipping FAQs:

We do, but ONLY in some products above 300, and NOT for all brands or all items. Most of the products in our store ship free, if they are above 300. However, there are some cases with items such as trailers, rock sliders and a few tents where we will charge a flat fee.

To look at the shipping fees, CLICK HERE and scroll down to the Shipping section.

Depends on the item. If it’s an item that ships freight (such as a roof top tent), that’s a no. We cannot.

If it’s a smaller item, even a roof rack, we might be able, but please keep in mind the rates might be a bit high. Anyways, we’ll get you the best quote, but you do need to ask us first.

This expedited shipping applies only to the transit time from the warehouse to the point of delivery. Expedited shipping may also be impacted by stock levels and what warehouse the shipment originates.

Make sure you email us to: info@offroadtents.com in case you need to expedite an order!

No we normally don’t. We can ship to Puerto Rico, for an increased rate. We are also happy to ship to any warehouse in the country, but you will then have to take care o the shipment to your country.

For Canadian customers, we regularly ship to the nearest freight center to the border, so you can drive down, pick your order ad then drive back up saving in shipping costs as well as duty and custom fees.

We can ship to Canada, but it’s an expensive thing to do. Shipping rates are higher, plus customs and duty fees are a bit expensive. Email us so we can get you a quote and offer you the best option for you!

Yes we do. We charge a much higher fee though. Why? Simple, it’s very expensive to ship there, sometimes it costs us even over 1000. Shipping fees will vary, please check them at checkout or in the Shipping page.

If you have a carrier or some company you know, please email us, send us the information and we will gladly change the shipping fee to charge you as little as we can!

On other items such as racks, smaller accessories, we charge different shipping fees, but still, it’ll be an additional cost, which might be expensive.

At the moment, we don’t ship to PO boxes, nor do we ship to Military APO/FPO addresses.

We use different carriers. When it comes to ground shipping or air, we use mostly UPS, FedEx and even USPS. When it comes to freight, we’ll also use other carriers such as SAIA, ABF, Pilot Freight and such.

We generally start processing your order the same day we receive it. It then takes us from 2 to 4 business days to get it out the door (please be patient as some of these items are big and bulky and require special boxing and shipment).

After that, lead times can vary depending on your location and where it ships from.

For a more detailed view of lead times, view our full Shipping Returns Policy.

Also, if the order has a lead time, we will contact you to let you know when exactly you can expect to receive it.

Great question. Well, items such as roof top tents, off-road trailers and even some platform racks are way too big to ship on traditional delivery trucks. That means, the ground shipping UPS or FedEx trucks you see around, they’re not really able to carry a roof top tent.

Plus, the items are way too heavy to ship by air.

Therefore, some items, especially tents and trailers, will ship truck freight.

Some of them, such as trailers, can only be shipped to a freight center given hoe big they are, and you will have to go pick them up there.

If you have any questions about how your order will ship, email us at: info@offroadtents.com.

In some cases yes. If the order ships freight you will need to sign for it.

The truck driver will call you 48 to 24 hours ahead of the delivery date, to schedule a drop-off time. You will then need to be there to sign the package off, NOT BEFORE INSPECTING IT.

Please, if you have doubts on what to look for, take a look at How To Handle Your Order. It’ll let you know in detail how to inspect a package before signing it off.

Other items that ship air or ground, will not require your signature, and will be left at your door.

Items that require signature:

We already insure your shipments for free. That’s an additional service we offer. However, when we do so, if an items is damaged or lost, we need to go through the standard procedure of placing a claim, which can take up to 90 days to be resolved. Generally, they’re solved before that, but it can take some time.

Also, our insurance will not cover you, if you sign off the package and accept it, only to later find the box is damaged.

Therefore, to fully cover your shipment from any damage, or if it’s lost and stolen, you can purchase ShipTection.

ShipTection is an additional service we offer, which you can purchase with your order and further protect it. We recommend you to do so, for the peace of mind, especially as they can refund you fully within 7 days in case an item is lost or stolen. So, although not necessary, we recommend it.

For more information on ShipTection, click HERE

After you placed your order, yes. After it shipped, no.

If you want to change the address, please email us to info@offroadtents.com IMMEDIATELY, and if you can call us to 844-200-3979 even better.

If the order has already shipped (and we have sent you the tracking number), then you cannot. We can try, but normally the cost of re-routing the package is quite expensive and not worth it. Still, if you want to do that, we can try and you’ll have to pay the difference, but we cannot guarantee it.

As soon as your order has shipped, we will send you an email with a tracking number. Click on the email and it’ll open a page where it will show where the package is. We consider an order shipped, the moment we send you an email or SMS with the tracking number.

Please keep in mind the carrier’s website might take up to 72 hours to update. However, if the tracking has been sent, it’s because the order has been picked up and it’s shipped.

You can also click the tracking code on that same page, and it’ll lead you to the carrier’s website (whether that’s UPS, FedEx, etc), where you can paste the tracking number and follow it.

First thing you must do is inform us. We will check and make sure it shows as delivered and that it’s not a problem from the carrier’s website.

The second thing is to contact the carrier. We will gladly help you with that. But pressure from both sides always leads to a faster solution.

The third thing to do is to file. a police report at your local precinct, it usually takes only 15 minutes, and it’ll make sure we have evidence of a missing or stolen package, so we can win the claim against the carrier.

With those 3 steps, we can together decide on the best solution for you!

Returns FAQs:

It depends. We do accept returns before 30 days have gone past since the item was delivered. You have 30 days to send back your product to either get a refund or an exchange.

We don’t accept returns after 30 days.

We don’t accept returns for products that have been used, installed, unboxed, or damaged by you.

We don’t accept returns on items made on order, such as rock sliders, bumpers, or any CBI and Gobi product.

In order for you to return an item these criteria must be met:

No more than 30 days have gone by since you received it
Product must be unused, and in the original package
We need to get pictures beforehand, to approve the return
We will give you a Return Merchant Authorization number (RMA)
You will pay for the shipping back
You will be charged a 20% restocking fee

If the item has a manufacturing defect, it’s covered by warranty, or was refused by you when delivered, we do accept returns, free of charge, and we will take care of it.

There will be a 20% restocking fee plus the cost of shipping the item back to the warehouse it shipped from. Invoices for shipping costs can be provided to the customer if necessary. At Off Road Tents we would love not to charge these fees, but once an order is placed, we get charged paying processing fees as well as fraud insurance fees, that once a customer decides to cancel, we lose that money. Therefore, we are forced to charge these cancellation fees.

Some of our products are made on order and have lead times that go from 4 to 32 weeks until they are delivered once the order is placed. Please read VERY carefully the product description, as well as the lead time email we send you, or ask our team, we will be happy to clarify any doubt regarding the lead time to receive your product.

If the case is you order a product with a lead time of 4 to 32 weeks, we will ask for your written confirmation and consent to proceed with the order. If you change your mind and decide to cancel after 48 hours (2 days) of placing the order, we will charge a 3.75% cancellation fee.

If you decide to cancel any of these orders after more than 15 days have passed since placing the order, we will have to charge a 10% cancellation fee.

If you order a Gobi rack, the cancellation fee will be of 550. ALL Gobi racks are made on order, which means order are generally final. Lead times can be long, and there might be delays of 1-8 weeks on their orders (rare, but it has happened). Therefore, after placing the order, if you decide to cancel after 48 hours from placing it, the cancellation fee is of 550.

If the order has already shipped and the customer still wants to cancel it, there will be a 20% restocking fee plus the cost of shipping the item back to the warehouse it shipped from.

An order is considered shipped the moment we send you an email with the tracking number. Please bear in mind, carrier websites might take up to 72 hours to update the tracking information, but if the tracking email is sent, is because the item has been picked up by the carrier.

If you don’t see your tracking updated, please contact us between our working hours, and one of our agents will be able to clear your doubts. You can also call the carrier’s phone number on their website, they can also locate your package with the tracking number we provided.

Before you return any item, we need to send you the exact address of the warehouse it’ll be returned to. We ship from different warehouses around the country, so it will depend on the item or your location where you should send it to.

Before you send it back, you need approval from us, and we will also give you a Return Authorization Number (RMA) for you to label the package with.

If you want to return your order for any problem other than a manufacturing defect or warranty, then you will have to fully cover the costs of shipping it back to the warehouse.

The exact cost depends on the rates of the carrier you want to use.

On top of that, we may charge you a restocking fee, which is generally of 20%.

You need an RMA because the warehouse guys need to know what an item is and what is related to when it comes in. Also, we need to know exactly which is your package when it gets sent back, so we can inspect it.

If it gets sent without an RMA, it makes it harder for us to identify your package, and it can lead to waiting longer before you get refunded.

Yes, you must cover the shipping costs, and you will be liable if the item gets damaged when returned to us.

Take as many pictures as you can of the item you are returning, the box and making sure it’s in a good shape. Then, take pictures before you ship it. That way, if damaged, you have grounds for a claim with the carrier.

If you want to return an item for a manufacturing defect or a warranty problem, we will send you a return label. You can print it at home, or if you don’t have a printer, you can print it at the local FedEx or UPS center.

If you are the one covering the return costs, and therefore it’s you who are buying the label, we recommend you print it at your local FedEx or UPS center.

If you send an item back to exchange it, it can take up to 30 days for you to get it back if the item is in stock. We first need to receive the original order, inspect it, and once approved for a return, we can exchange it.

If it’s not in stock, we will let you know and you will be made aware of the lead time before you even return yours.

If it has a manufacturing defect, or covered by warranty, we will send you a replacement, the moment you send back the original defective item (and we’ll cover the shipping costs on those).

To receive a refund, we must have your item at the warehouse, and inspect it to make sure it’s in great condition. Once the return has been accepted, we’ll issue a refund minus the restocking fee.

We need 5 business days after receiving the returned item to inspect it, then a refund will be issued, and it will take from 3 to 5 business days for your bank to issue the refund to your account.

We will send you a confirmation email once the refund has been made form our end.

If 5 days have gone by and you haven’t gotten the refund, call your bank.

Simple, please email us at info@offroadtents.com with the item you have and when it was gifted to you. We will then see what order number it was and we will help you handle it!

30 days. After 30 days we won’t accept any returns.

For items made on order, such as bumpers or rock sliders, as well as Gobi or CBI products, we don’t accept returns.

We offer some customized orders, or items made on order, for example: bumpers and rock sliders.

These are items that need around 10 weeks to be made, and are only made on order. Therefore, we have a strict no returns policy, all sales are final.

As to items from brands such as CBI and Gobi, these are also made on order, so, once again, sales are final and no returns are accepted.

Damaged Orders:

Please read first How To Handle Your Order. so you know how to deal with a damaged shipment or package.

If you see the tent, rack or package is CLEARLY damaged, do NOT sign it, do NOT accept it, and REFUSE delivery. You will have to note to the driver you are refusing it for clear and noticeable damages, and we will replace it immediately.

If it was dropped at your doorstep, and it’s damaged, do NOT open the box, send us pictures immediately, and we will handle it.

If after opening it, you find a damage, then send us pictures, and we will file a claim.

Please, understand that if a package is damaged during shipping, it is NOT our responsibility, but the carrier’s. If you accept the delivery, and it’s damaged, we will file a claim and help you, but, it takes time to win the claim and we will not be able to replace the item(s) or refund you, until the claim is resolved. That is, if we win the claim, which is not guaranteed. To help us win the claim, take as many pictures as you can and be PATIENT.

Shipping Insurance with ShipTection, can be a good idea to quickly solve damaged product issues.

For more information on ShipTection, click HERE.

ShipTection is a Shipping Insurance and Protection Service that you can purchase at checkout to protect your order from:

Thanks to their service you can file a claim for a refund due to a damage or a lost order.

To read more about ShipTection, click HERE.

Financing Payment Options FAQs:

We have quite a few different payment options:

We accept ALL credit cards
PayPal
Amazon Pay
Google Pay
Apple Pay
Financing through Klarna
Financing through Pay Tomorrow
Bank transfer or ACH

Absolutely. We use an SSL Certificate, which means we DON’T store your credit card or financial information. As a matter of fact, we never see it.

It is 100% safe. You can read more about it HERE.

Yes we do. We have three financing options:

You will be able to check if you’re eligible for financing at the product page, no need to go to checkout. Simply, as shown on the image below, click next or below the product image where it says: As low as.

Then as seen on the image below, it’ll bring up a pop-up, offering different installments. You can there check the financing options available, and see if you qualify.

If you do, you can go and choose Klarna at checkout.

If you want financing with PayPal, then you must select to checkout with PayPal, and choose the option to get financing WITH THEM.

If you want to get financing from Pay Tomorrow, choose them at checkout.

If you are not eligible with Klarna, or Pay Tomorrow, and you don’t have PayPal, email us, we can send you a special link so you can try to get financing through Klarna, another third party financing provider we partner with.

Please keep in mind all the financing options available are third parties.

If you choose PayPal, then once you’re checking out through the PayPal portal, it’ll give you the option to get financed by them.

If you email us because you want financing with Klarna, we’ll send a special link, and you’ll checkout there.

When it comes to Bread, it’s quite simple, follow the normal checkout process, Add To CartCheck CartProceed to Checkout.

Then, fill the checkout page with your information, and at the final stage, instead of adding your payment information, choose the option to checkout with Bread, as shown below.

As shown on the steps above, you will choose Bread as checkout option, then click on Complete Order. After that, a new page will load with the financing installment payment options, you’ll click on View Financing Options and then start the process of filling out your information.

After you fill it out, Bread will tell you if you’re approved, as well as letting you know what the options are!

When it comes to Pay Tomorrow, it’s quite simple, follow the normal checkout process you had with Bread, but choose Pay Tomorrow. Then, they will contact you once they have reviewed your application to let you know. This process might take a few hours. For more information, READ HERE.

Sometimes Bread or Pay Tomorrow won’t approve you. It happens. Don’t worry, we have a few backup options.

If you’re not approved, let us know immediately. Email us at: info@offroadtents.com or call us at 844-200-3979.

Send you a link to try and get financing with Klarna, another financing partner we have.

Or, we can split your order total into different invoices to be paid in different credit cards.

For example, if the product costs 3,000, we are happy to send you 3 invoices, so you can pay them with three different cards, or two with two cards and the third with Bread or Klarna, or one with PayPal, another one with a credit card, and the third with a financing provider.

Whatever works for you, we will do our best to help!

If you’re approved for financing, it depends on the options either Bread, PayPal or Klarna gave you. However, you will not start getting charged until the item SHIPS, or 30 days have gone by.

Therefore, once we fulfill your order, your financing provider will start charging you.

Alternatively, if 30 days have gone by since you placed it, and the item hasn’t been shipped (perhaps it was a backorder), then you will start getting charged!

If you have any questions or doubts about the financing and payment terms, you will have to contact the financing provider yourself.

Product Technical FAQs:

Yes, through GovX! You can read more here.

Of course we do. But warranties vary from item to item, from brand to brand, and there are different scenarios. Therefore, if you have any warranty questions or issues, email us at: info@offroadtents.com

Also, please read more about Warranties HERE.

0w solar generator

On weekdays ordered before 21:00, we ship the same day. Depending on where you live, the package will be delivered within 5. 10 working days (after you receive the shipping confirmation email).

Premium Support

Our customer service team is at your service during office hours.

year Warranty

Find anything you need

You have %itemCount% in your cart. Total being %total%

Product Description

Buying a Power station and a Solar panel: Solar Generator

With the Xtorm Portable Power Station XP500 and an Xtreme Solar Panel XPS100 you always have two power plugs with a combined output of 500W with its own power supply at hand. With the high battery capacity of 612Wh, you can power different devices for hours. Even bigger devices like a laptop, TV or even a cooler.

Buying a Power Station in combination with one or more Solar panels, is ideal to supply all your small or mobile devices with enough power during a short or longer trip. Whether you place your solar generator on the ground or on top of your caravan or motorhome, bringing it with you is always a great idea!

Easy charging

The XP500 can be charged in four different ways: through a wall socket, a USB-C PD cable, during a car journey using the 12V connection or via one or more Xtorm Solar panels. While charging the Power Station, you can still use all outputs to charge your devices.

High solar yield

You can easily charge the XP500 Power station, using one or two solar panels. By using high-efficiency SunPower cells, the panel has a high output on a relatively small surface. With this, we have developed a solar panel that is compact, light-weight, splash-proof and fully charges the XP500 Power station in no-time!

Extra-long-life batteries

The XP500 uses a new type of battery cell; LiFePO4. These cells have a much longer lifespan than standard Li-ion cells. They last about 4 things longer!

Connectors for all devices

You can connect the Xtreme solar panel, using the included cables, easily to a 500W Power station. An Xtorm Power station has 5 different types of outputs to supply power to nearly all of your devices. Even if you end up off-grid during your road trip, your 500W Solar Generator will still allow you to keep powering your smartphone, camera, cooler or even a small TV.

Thanks to the Pure sine wave, you can even connect older devices to your Power station. Devices with an electrical motor like an electrical razor, toothbrush or fan work effortlessly.

Portable and user-friendly

The Solar generator is really easy to carry with you. Because of the handles, the Power station can be easily picked up and placed in the right spot. The Power station weighs less than 9 kg and can therefore be lifted by almost anyone. The solar panels are also light-weight and even foldable so you can take them with you, everywhere you go. The support feet allow you to set up one or more panels, in the correct angle, within seconds. The integrated pouch is designed for easy storage of the included cables and protects the powerbox against the elements.

Note: The wattage of the device you want to charge must be lower than the wattage of the product you are using to charge it. Devices with higher wattage, cannot be charged with this.